Tubs Parts frequently asked questions: Returns and refunds

Order, payment, returns... we answer your most frequently asked questions here. If the answer to your question is not in our FAQ, send your request via our form, and our team will be happy to answer you as soon as possible!

• I got the wrong product, can I return it?
• I want to send you a pump, is this possible?
• What are the repayment deadlines and methods?
• I have not received my refund, what should I do?
• What is your complaints procedure?

I got the wrong product, can I return it?

You have a period of six months after receipt to return a product that does not suit you, in new condition, in its original packaging and in its entirety (packaging, instructions, etc.). More information on our Shipping and Returns page.

If your product has arrived defective, incomplete or out of service, contact us as soon as possible by email (aide@tubs.fr) or by phone at +33 (0) 4.82.53.36.89 during our opening hours, from Monday to Friday from 9am to 12pm and from 2pm to 5.30 pm. We will find a solution (exchange, refund, repair, etc.).

I want to send you a pump, is this possible?

If the spa pump you ordered does not meet your expectations, you can of course return it to us. You have a period of six months after receipt. We strongly recommend that you keep the original packaging of the pump, at least until the expiry of its warranty. Any damage will be your responsibility if the packaging is not suitable for transport. For more information, contact us by email (aide@tubs.fr) or by phone at +33 (0)4.82.53.36.89 during our opening hours, from Monday to Friday from 9am to 12pm and from 2pm to 5.30 pm.

{question What are the repayment deadlines and methods?

Your order is paid by credit card: If your credit card is debited immediately, the amount of your purchase will be refunded within 24 to 48 hours. If your bank card is a deferred debit card, the refund will be effective according to the contractual conditions of your bank.

Your order has been paid by cheque: The amount of your purchase will be refunded by cheque within 2 to 3 weeks. The cheque will be sent to you by mail to the billing address mentioned on the order.

I have not received my refund, what should I do?

A bank processing time is required to credit your account. The bank processing time may vary depending on the payment method you used to place your order, but it is usually less than 7 days.

If in doubt, you can contact our team by email (aide@tubs.fr) or by phone at +33 (0)4.82.53.36.89 during our opening hours, from Monday to Friday from 9am to 12pm and from 2pm to 5.30 pm.

What is your complaints procedure?

To make a complaint, please contact our customer service via email at aide@tubs.fr. Be sure to include your invoice or delivery note number, specify the products involved, and detail the reason for your request. Your complaint will be processed by our team, and you will receive a response as soon as possible.