Shipping and Returns

Shipping

We ship your order as quickly as possible once we receive confirmation of your payment. If you place your order before 1 pm and we have got what you need in stock, we ship it same day. Orders from stock placed after 1 pm ship the following business day. Orders placed after 1pm on Fridays and during weekends and public holidays are processed and shipped the next working day.

Some products are in high demand and may be out of stock. We cannot predict the exact arrival time of some of these deliveries, but we are working to ensure that products will reach you as soon as possible.

France, Belgium, Germany, Luxembourg and the Netherlands
Standard shipping is free for orders over 75€. For orders of less than 75€, the shipping cost is 5.95€. The normal delivery time is 2 working days in France, and 3 working days in Belgium, Luxemburg, Germany and the Netherlands.

If you are in a hurry, we offer an express shipping service for 14.95€ (free to parcel pickup points in France for orders over 200€). Express delivery is overnight in France, and takes 2 working days in in Belgium, Luxemburg, Germany and the Netherlands. Saturday deliveries may be possible, depending on your location.

We can’t ship everywhere
We do not ship worldwide, and if your location does not appear on this list, then we are not able to ship to you.

If you are in an area that we cannot supply, you are still welcome to contact us. We may be able to find an alternative supplier for you, either in Europe or North America.

Restrictions
Chemicals can only be shipped within the European Union, with the exception of Belgium, the Netherlands and Luxembourg. We are not able to send chemicals outside the European Union (including overseas territories), and we can only send heavy and/or fragile products (including pumps, for example) to the EU (excluding overseas territories), Switzerland, Norway and the UK.

For shipments to the UK, we have to charge VAT on shipping costs of orders under 135 pounds
We are required to charge UK VAT on orders for goods costing less than the Euro equivalent of 135 pounds.
* The UK VAT rules affect the shipping costs too, so the shipping costs are €19.95 for orders of less than the Euro equivalent of 135 pounds, and €23.94 (VAT included) for orders of 135 pounds or more.

For orders where the VAT is not already paid, it will be charged separately by the company that delivers your order, which is usually ParcelForce.

Returns

We hope that you will always be happy with your purchases from Tubs Parts, but things do go wrong occasionally. If you're unhappy with an item for any reason at all, please send it straight back to us, in good condition and in its original packaging, with a short explanation of the problem and we'll refund your money. The time limit for refunds is six months (but please don't wait until the last minute!).

If we have sent you an item that is defective, or that you didn't order, please contact us and we will provide you with a return label. If the item is too big to send by post then please email us and we'll arrange for a courier to pick it up.

The address for returned goods is:
Tubs Parts
380 rue des prés
Bâtiment B
74300 Cluses
France

Delivery problems?

The vast majority of our parcels are delivered exactly as planned, or even a little in advance. Unfortunately, delivery problems can sometimes occur, and we understand how inconvenient this can be.

The delivery services we use are very reliable most of the time, but the standard delivery service can sometimes shut down on busy travel days, such as Fridays in February and August, when heavy goods vehicles are banned on some routes. When this happens, standard deliveries may be delayed by one business day - so orders placed on Thursday afternoon may not leave until Monday in the worst case.

Some parcel deliveries require a signature, so the shipper may leave a note in your letterbox if you're not at home. If this happens to you, please go and pick up the parcel promptly, or they might return it to us. Please let us know if you don't receive your purchases within a week of us sending it, whatever the reason. If we don't hear from you, we'll assume that it has arrived safely.

If your shipment is 1 or 2 days late compared to the delivery time indicated, we advise you first to consult the online tracking provided by the transporter. We sent you this information by email when we shipped your order. Most often, you will find that the parcel is on its way and will soon be delivered. Also check the delivery address you have chosen. Waiting for your parcel at home when the delivery address is a pickup point or vice versa is not uncommon!

Beyond 2 days late, several explanations are possible (sorting error, parcel given to the wrong person, etc.) If the transporter cannot deliver your parcel directly to your home, they may sometimes leave it with a concierge or a neighbour.

If your order is actually indicated as delivered but you have not received it, please contact us as soon as possible. Our team will take care of the problem: we'll ask the transport company to investigate. amd if they can't find the parcel then we will either refund your order or ship it again. If the delivery company insists that they have delivered your order, then we will need your help to prove otherwise. We may need:

• a photo or a scan of your identity document
• a formal statement that you didn't receive the package (see document below)
• your commitment to refuse the package, if it shows up one day after we have already replaced it or refunded you